FAQ

Our professional translators are able to translate any field in translation including medical, legal, commercial, and academic translation.
We guarantee the document's original layout and format. Where possible, we work on the original document by overwriting the text without changing the style or format.
You can always contact and send a message from your dashboard to our customer service dept. They will respond to your queries with a maximum of 12 hrs. to update you about the status of your order. The customer service representatives are responsible for the final check and make sure that your order is always delivered on time.
Our prices are based on the number of words in your document. When you attached or typed all the content on the order page, out tool will automatically calculate the words and cost.
There is no minimum order size. However, if you order a translation of fewer than 100 words, we will apply the price of a 100-word translation to cover our production costs.
This depends on the urgency of your job. In some case if your document is more than 200 pages it will be analyzed, and you will be updated regarding delivery date and time.
We accept the following payment methods:
• Major credit cards (Visa, MasterCard), processed on a secure server
• SADAD

You can send/upload your documents as an attachment during the order process on order page. In case if there is any change later in the document, you can share with us directly from your dashboard.
If your files are larger, we will provide you with a solution and a link to our server or one of our representative will visit to collect the documents.
You can place an order by choosing service from our below services
o Translation
o Professional CV writing
o Proofreading


Our writers are qualified with high experience to work on your order.
We take all possible steps to provide secure transactions to our customers. We do not store credit card data for security reasons until you allow us. We make sure the confidentiality of our customers.

o Personal information
o Information relating to the services
o The Nature of the translation, proofreading, and your data shared with us for statistical analysis.
Any information the customer provides to TWT will be treated with complete confidentiality.

We are the first online & leading online translation company in the kingdom of Saudi Arabia.